Frequently Asked Questions

What types of items do you deliver?

We specialize in medical deliveries such as lab specimens, pharmaceuticals, medical records, and equipment. We also offer courier services for corporate and retail items like documents, office supplies, and small packages.

Are your deliveries HIPAA-compliant?

Yes. We follow strict protocols to ensure all medical deliveries are handled with confidentiality and in compliance with HIPAA regulations.

What areas do you serve?

We provide courier services across the Dallas–Fort Worth Metroplex, including Fort Worth, Dallas, Arlington, Irving, and surrounding communities.

Do you offer same-day or STAT delivery?

Yes. We offer both same-day and STAT (urgent) delivery options depending on your needs and location

How do I schedule a delivery?

You can schedule a delivery by calling us directly or filling out our online contact form with the delivery details.

Can I track my delivery?

We provide real-time updates and confirmations, so you always know the status of your delivery.

Do you work with businesses outside of healthcare?

Yes. While our primary focus is medical logistics, we also serve corporate clients and retail businesses that need reliable courier solutions.

What types of medical items do you deliver?

We transport lab specimens, pharmaceuticals, medical equipment, patient records, blood samples, and more—always with care and compliance.

Do you provide temperature-controlled delivery?

Absolutely. We use coolers and insulated containers to maintain proper temperature for lab specimens, vaccines, and medications.

How do you ensure the safety and cleanliness of medical deliveries?

Our couriers follow strict sanitation protocols and use sealed containers and PPE as required. Vehicles are cleaned regularly

Do you serve hospitals, clinics, pharmacies, and labs?

Yes. We partner with all types of healthcare providers including hospitals, physician offices, labs, home health agencies, and pharmacies, dental offices, plasma center, blood banks, and more

Do you provide proof of delivery (POD)?

Yes. We provide electronic proof of delivery including timestamps, signatures, and condition verification when applicable.

Is your staff trained in medical transport procedures?

Yes. All couriers are trained in specimen handling, HIPAA compliance, OSHA safety, and customer service.

Can you accommodate recurring deliveries or contract services?

Yes. We offer scheduled routes and long-term contract options tailored to your organization’s needs.

Would you like to ask us something not covered here?

Feel free to contact us through our online form or give us a call. We're here to help!

 

817-718-3082

Email: info@vitalmovesmedical.com